Warranty period
From the day you received your Serta mattress. A replacement does not renew or extend it.
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Warranty and service
Congratulations on your Serta mattress. Our goal is to provide the highest product quality and durability, assuring you of the most comfortable and healthful night's sleep.
10 year warranty period
At a glance
Your warranty in brief
Every Serta mattress is warranted against manufacturing defects in workmanship and material (excluding covers). The warranty begins on the day you receive your mattress.
Repaired or replaced without charge
For a manufacturing defect in the first two years after delivery, exclusive of transport cost.
Replacement at a charge
1/10th of the prevailing retail price, times the total number of years owned, plus transportation cost.
Example of the charge after year 2: a mattress owned for 4 years is replaced at 4/10 of the prevailing retail price, plus transport.
Claims
How to make a warranty claim
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Contact Serta
If you observe a defect, send us a message through the contact form or on WhatsApp.
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Have your documents ready
You must be the original purchasing consumer, with the address as stated in the invoice. Within the warranty period, provide:
- The invoice from where you bought the mattress
- The warranty card
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Inspection
Serta may inspect the mattress. Service can be refused if it is found in an unsanitary condition, or if the failure is caused by factors other than workmanship or materials.
Coverage
What is and isn't covered
Covered
This Serta warranty covers only the following items during normal wear:
- Wires that are loose, broken or protruding through fabric.
- Sagging that measures 1/2” or greater (being properly measured), only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame and center support.
Body impressions are normal
As in any premium mattress, body impressions are the norm, to indicate that the comfort layers are conforming to your body. Thus, body impressions are different from sagging.
Not covered
This Serta warranty does not cover items such as, but not limited to:
- Mattress sold “as is”, or floor samples, or from second hand parties, non-retail establishment or received as promo or gift
- Bedding height
- Comfort preference
- Back pain
- Bent perimeter border rods due to moving or bending the mattress
- Fabric stains, soiling or burns
- Replacement of another piece
- Transportation and inspection costs
- Body impressions
- Sagging in the mattress that measures less than 1 1/2”
- Damage of the mattress due to abuse
- Sheet fit
- Mattress fabric cover
- Latex and memory foam mattresses: normal change in softness and recovery time in these materials over time. This does not affect the relieving qualities of these mattresses.
- Mattress odour: as in any upholstery, a new mattress may have an odour that will fade over time
- Size allowance of +/- 1” is a norm
- Bed bugs and dust mites
Full warranty terms
Serta warranty period is 10 years
Because we strongly believe in the quality and craftsmanship of our products, this Serta mattress warrants against manufacturing defects in workmanship and material (excluding covers).
If you observe a defect, contact Serta. In order to claim the warranty, you must be the original purchasing consumer with the address as stated in the invoice. You must, within the duration of warranty, provide:
- The invoice from where you bought the mattress
- The warranty card
For the first two years after delivery your Serta mattress will be repaired or replaced without charge, exclusive of transport cost. All other claims including incidental or consequential damages are precluded as in the list on this page.
If your Serta mattress fails due to a manufacturing defect after the first two years, replacement will be made at charge. The charge will be 1/10th the prevailing retail price, times the total number of years owned, plus transportation cost.
If an identical mattress is not available at the time of replacement, Serta reserves the right to substitute materials of equal quality.
Serta reserves the right to refuse service and invalidate the warranty when, upon inspection, the mattress is found to be in an unsanitary condition or when the product failure is caused by factors other than workmanship or materials.
As in any premium mattress, body impressions are the norm, to indicate that the comfort layers are conforming to your body. Thus, body impressions are different from sagging.
Any and all implied warranties on this mattress shall not exceed the duration term of this limited warranty. This warranty begins on the day you received your Serta mattress. If your Serta mattress is replaced, this limited warranty will not be renewed or extended.
As for Serta's natural latex, this warranty is strictly under the condition that Serta's natural latex bedding products are properly covered with fabrics, kept in cool and dry conditions and not exposed to direct sunlight.
Help
Need help?
Register your warranty
Fill in the online form with your invoice and warranty numbers.
Register →Send us a message
Use the contact form for warranty questions and claims.
Contact form →Chat on WhatsApp
Message Serta Malaysia directly from your phone.
Open WhatsApp →Visit a Serta Gallery
Find your nearest Serta Gallery or authorised dealer.
Where to buy →More answers in our questions and answers.